We're here to help
If you need assistance with Wister, you've come to the right place. Below you'll find answers to common questions and ways to reach our support team.
Our support team is available to help you with any questions or issues. You can reach us through the following channels:
| info@donationpos.gr | |
| Website | www.wister.site |
| Company | DONATION POS L.P. (DONATION POS E.E.) |
| Address | El. Venizelou 218, Kallithea, 17675, Athens, Greece |
We aim to respond to all inquiries within 48 hours during business days (Monday–Friday, 10:00–18:00 EET).
How do I create an account?
Download Wister from the App Store or Google Play, open the app, and register with your phone number. You'll receive an SMS verification code to complete the setup.
How do I delete my account?
Go to Settings > Account > Delete Account within the app. Alternatively, you can email us at info@donationpos.gr to request account deletion. Your data will be removed within 30 days, except where retention is required by law.
I can't receive the SMS verification code. What should I do?
Make sure your phone number is correct and that you have signal. Wait a few minutes and try again. If the problem persists, contact us at info@donationpos.gr.
What are Rubies?
Rubies are digital items you can purchase within Wister and use to send Gifts to your contacts in private chats. They are digital content with no real-world monetary value.
How do I purchase Rubies?
Open a private chat with a contact, tap the gift icon, and select "Get Rubies." Purchases are processed through Apple App Store or Google Play Store as In-App Purchases.
Can I get a refund for Rubies?
Please see our Refund & Billing page for detailed information about refunds and billing.
Are my messages encrypted?
Yes. All chat messages are protected with End-to-End Encryption (E2EE) using X25519 key exchange and AES-256-GCM encryption. Only you and the recipient can read your messages.
How do I request my personal data?
Under GDPR, you have the right to access, rectify, or delete your personal data. Send your request to info@donationpos.gr and we will respond within 30 days.
Does Wister show ads or track me?
No. Wister does not display ads, does not use advertising SDKs, and does not track users across apps or websites. See our Privacy Policy for details.
How do I join the Community Recognition Program?
You must meet the eligibility requirements (18+ years old, 90 days active, 10,000 Received Rubies, 20+ Stories, 100+ contacts) and apply through the app. See Section 7 of our Terms of Service for full details.
When will I receive my reward payout?
Applications are reviewed manually and may take 15–30 business days. Payments are sent via SEPA bank transfer or PayPal.
How do I report a user or content?
Within the app, open the chat or profile of the user you want to report, tap the menu (three dots), and select "Report." You can report for harassment, spam, inappropriate content, fraud, impersonation, or underage use.
What happens when I report someone?
Our team reviews every report and takes appropriate action, which may include content removal, account suspension, or account termination. You will not be penalized for making good-faith reports.
You can also report issues directly within the Wister app:
For legal inquiries, data protection requests (GDPR), or regulatory matters:
If you believe your data protection rights have been violated, you may lodge a complaint with the Hellenic Data Protection Authority (HDPA).
For consumer disputes within the EU, you may use the EU Online Dispute Resolution platform.
DONATION POS L.P. (DONATION POS E.E.) — A limited partnership registered in Greece.